30 day returns on all orders

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Refund policy

Return policy


We want you to shop with confidence when you purchase items from our website.  If you purchase an item from our website and it is not the item that you ordered, we will refund your money to you. 

We want you to be completely happy with the item that you purchased so if you are not satisfied, contact us and we will work it out.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

Defective, damaged, or incorrect items:

  • If your products are faulty when they are delivered, you may return the defective products to us. If you return the products to us, we will replace the products or provide you with a refund of the purchase price and the price of delivery.
  • If you received a damaged or defective item from us, return it for a full refund.
  • To return faulty products, you must contact us within 24 hours of receipt of products, and it takes 15 days to return or exchange the products.
  • Email us to inform us that you wish to return the products. We will then provide you with details of where to return the products and complete the return process.
  • The buyer will pay for the return shipping and the shipping cost will be refunded back to you when we process your refund.
  • Damaged or defective items returned without their original packaging will not receive a refund.

Other returns:

  • For all returns other than damaged, defective, or incorrectly shipped items (see above), 
  • Once your return is received and inspected, we will email you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If you are approved, we will notify you.
  • Shipping back the item is handled by the customer

Refund Procedures

  • Your refund will be in the form of the payment that was used for the purchase.
  • Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 10-15 days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Before your parcel leaves our warehouse, it is thoroughly checked and controlled by our packing team. If you receive an item, which is damaged, please get in touch with us immediately. If your item is faulty (i.e., received damaged or manufacturing fault), we can offer alternatives such as  exchanges.

For more information, please get in touch with our Customer Care team. Where possible, we will offer to exchange or refund faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product.   

TERMINATION WITHOUT REFUND
We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates.

In case such a user tries to re-subscribe to our site we reserve the right to terminate their account without a refund or prior notice and block his/her IP address.

CHANGES TO THIS REFUND POLICY

We reserve the right to alter this Refund Policy at any time.  Such alterations will be posted on our website.  You can also obtain an up-to-date copy of our Refund Policy by contacting us through our contact form on the website.

This document was updated January 1, 2022